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Josh Voulters BW

The power of a good (true) story

“Crooks, the lot of them”, he exclaimed: “stick it in an ETF and be done with it”. The uncomfortable looks from bystanders in the Eurostar terminal didn’t deter him: he was warming to his topic. “While they’re sailing around in their yachts…” pause for effect “It’s the little guy who gets left out in the […]

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Are we taking financial education seriously?

Gareth’s previous blog, Who wants to be a financial adviser?, offers an interesting insight into the looming financial adviser talent shortage. It’s a sad truth – much of today’s young talent isn’t really interested in the role of the financial adviser. But how can people aspire to something that they have no basic understanding of?   The […]

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Let us have our pension crisis

Two conflicting messages obstruct a frank discussion on the future of defined benefit pensions. The mainstream media recognises that DB pensions, whereby companies pay a guaranteed income based on years in service and salary earned, are generous, unsustainable and potentially crippling for their host. But reports also lynch any company which cannot pay its current […]

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You had me at ‘Ello’

I expect you’ve seen all the recent attention the new social media site ‘Ello’ has been getting over the past few weeks on both mainstream and social media. For those catching up, Ello is a (currently) private social media service which has been positioned as a purely social spirited alternative to the ‘advertising platform’ that […]

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Roland Cross 3

Where is the trust?

A lot has been written about the advice gap; the five million or more lost souls struggling to find financial advice. The industry assumption is that this is due to dwindling numbers of advisers yet this masks a bigger issue – trust. Despite all the regulation and changes in the industry a recent YouGov survey […]

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Mark - Blog

Be calm and creative when dealing with customer complaints

The comment sections of online newspapers and social media always make interesting reading if you want to take the nation’s collective pulse or marvel at the outlandish opinions of people hiding behind their online identities. This new breed of citizen journalists are also not shy in criticising commercial companies through the comment sections of online […]

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Rule your gadgets, don’t let them rule you!

This blog appeared first on My first PR boss would often tell us how, as a junior account exec working in a PR firm in the early 90s, one of his key roles was to stand over a fax machine ensuring that press releases made it to journalists. This involved carefully laying each page […]

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Have we lost the art of communication?

While watching my latest TV addiction, Posh Pawn , on Channel 4 last night I was surprised to see that, the chief executive of Prestige Pawnbrokers, the kings of pawning luxurious and costly objects in cash-strapped Britain, didn’t have a smart phone. His long-suffering PA was not slow in offering her opinion on what she […]

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